This depends on your working hours. If you work in shifts, you can expect three fillings per week. If you work a five-day week, you can expect two fillings per week.
Yes, in a joint initial survey, your team tells us what they like to eat and we use AI to create a Foodji that is tailored to your team and their eating habits.
If the Foodji Screen indicates maintenance work or is offline, our service team has already been informed automatically and is working at full speed to get it up and running again as quickly as possible.
Please do not try to open it with force, but contact our support team.
If you have purchased your favorite dish through the Foodji app, it is automatically reserved for you for a period of 6 hours. If your reservation is no longer available, please check if your order was placed more than 6 hours ago.
Your order was placed less than 6 hours ago and is still no longer available? In exceptional cases, it can happen on filling days that a product ordered in the morning has been exchanged by us for a new dish. In this case, you will receive a push notification. You do not have to pay for your dish and can choose a new dish. Your subsidy will be automatically reactivated for you.
If you have a complaint, please contact our support team.
You ordered via the app?
Please have your e-mail address and order number (AP-20XX-XXXXXX) ready. This will enable us to help you as best we can.
You ordered directly from the Foodji screen?
Please have the following information ready:
1. where is the Foodji located?
(Company name, department, floor)
2. when was your order (date, approximate time)?
3. which product did you want to order?
You can either order directly at Foodji via our touchscreen or shop via the Foodji app.
Want to order using the Foodji app?
Download the Foodji app from the Google Play Store or the Apple Store. Register and enter your preferred payment method. Then select your Foodji via "My Foodjis" and "Foodjis nearby". You will now see the entire available range and can add your favorite product to the shopping cart just like in the online store. After ordering, your product will be reserved for you for up to 6 hours and ready for collection.
You want to order directly at the Foodji?
You can also shop directly at Foodji without logging in or registering. To do this, unlock the home screen with a quick tap on the touchscreen. Now you can see the entire available range. Add your favorite products to the shopping cart using the "+" icon and then make a cashless payment at the payment terminal.
As a rule, you can simply pay your bill manually. To do this, open the email you received following the failed direct debit. You can pay your invoice by credit card using the link in the email.
Please also contact our support so that we can check your deposited means of payment together.
Please contact our support team.
Please make sure that your subsidy budget is sufficient for your order or has possibly already been used up.
If several orders are active, please note that the subsidy is always applied to the first order.
Please contact our support team, who will be happy to help you.
Please check whether your deposited means of payment is sufficiently covered and valid.
Please contact our support for your next purchase. Payment methods that cannot be used will be blocked by our system for security reasons. Our team will be happy to help you re-enable your payment method for your next purchase.
You can make cashless payments directly at Foodji using a debit card, credit card (Visa, Mastercard), Apple Pay or Google Pay. In the Foodji app, you have the option of entering a SEPA direct debit, a credit card (Visa/Mastercard) or Apple or Google Pay.
Please check in the system settings of your smartphone whether you have enabled your camera for the Foodji app. To do this, open your settings, search for the Foodji app and activate the camera function.
Make sure that you have selected the correct Foodji. Then click on the yellow bar that invites you to the subsidy program.
You must enter a code for authentication. You will receive this code from your employer.
Authentication is done using your company email address. Make sure you have created your Foodji account with your company email address.
To pick up your app order at Foodji, click on "Pick up now".
Your camera will now open. Now go in front of your Foodji. With your camera, you can easily scan the QR at the bottom right of the screen. Your order will now be issued!
Use 'Foodjis near you' to find all the Foodjis in your area. Select the Foodji with the name of your location. To make it even easier, you will also see how far away the Foodji is.
Please make sure that your location services are properly enabled. To do this, open the menu "Settings" in your Foodji app and click on "Location settings". Now you will be redirected to the settings of your smartphone, where you can enable the tracking for the Foodji app.
You will need an e-mail address and a password for this. Please do not forget to confirm your e-mail address before placing your first order. If you do not receive the verification email,please contact our support team.
Your orders are not always billed on the same day. Billing is triggered as soon as your orders have exceeded a total of €10. If you have made a purchase for less than €10, the amount will be debited on the 28th day of the month. The exact day of purchase is stated on each invoice item.
o You bought via the app?
As an app user, you will automatically receive an invoice by email. Invoices are generated and sent as soon as
- your orders in total exceed the amount of 10 €.
- the 28th day of the month has been reached (for all remaining amounts under €10.
o You bought directly from the Foodji Screen?
We will be happy to issue you with an invoice for your Foodji Screen purchase on request. Please contact our customer support and have the following information ready:
- Which Foodji did you shop at?
- Date and time of your purchase
- Which product did you buy?
- The full billing address you require and an e-mail address to which we may send the invoice.
